Privacy | myHEX

Overview

myHEX ("we", "us", "our") is a non-custodial interface for tracking and managing HEX stakes on PulseChain and Ethereum. We respect your privacy and collect only the data necessary to provide the app's features. This policy explains what we collect, how we use it, and the choices you have.

Data we collect

Account data: email address and a generated user ID, used to create and manage your account.
Wallet addresses: addresses you connect or add to your watchlist, used to display your stakes and balances. You may use the app without connecting a wallet.
Purchase history: Pro subscription and crypto-checkout order records (via Stripe or on-chain payment), used to grant and verify access.
Telegram alert settings (optional): your Telegram chat ID and, if you supply one, your own bot token — used only to send the alerts you configure.
Referral data: your referral code, referred users (masked email), and payout details, used to operate the referral program.
On-chain data: stakes and transactions you submit are recorded on public blockchains (PulseChain / Ethereum). We read this public data to show your portfolio, but we do not control the chains.
Device and other identifiers: the app and its service providers may collect or generate device-level identifiers (such as installation or instance IDs, WalletConnect client/pairing IDs, and fraud-prevention device signals) used for app functionality, security and fraud prevention, and aggregate analytics. See "Crash & error reporting" and "Data sharing" below.

How we use your data

To operate your account, dashboard, watchlist, and stake tools.
To process Pro payments and crypto-checkout orders.
To deliver the alerts and notifications you request.
To attribute referrals and calculate earned rewards.
To maintain app security, prevent abuse, and improve features.

Non-custodial nature

myHEX never holds your private keys or your funds. Wallet connections are handled by your wallet provider (e.g. MetaMask, Internet Money Wallet). All staking, swapping, and bridging transactions are signed and executed by you directly on-chain. We cannot recover lost wallet access or reverse transactions.

Data sharing

We do not sell your data. We share data only as necessary:

Stripe — processes Pro subscription payments.
Telegram — receives alert messages you opt into, sent to your chat ID.
Public blockchains — any data you submit on-chain is public by design.
WalletConnect / Reown relay — pairing and client identifiers needed to connect your wallet are relayed to WalletConnect's servers for the duration of the connection.
Stripe — in addition to processing payments, Stripe may receive device and risk signals for fraud prevention.
Sentry (crash reporting) — when enabled, receives crash logs and device data (model, OS version, and a generated installation identifier) to help us diagnose and fix errors.
Base44 platform — hosting, authentication, and aggregate analytics are provided by our platform, which may process device identifiers and usage events.
Service providers — hosting and infrastructure used to run the app, under appropriate data agreements.

Crash & error reporting

To diagnose bugs and improve stability, the app may automatically send crash and error reports to a third-party crash-reporting provider (such as Sentry). These reports may include device model, operating system version, a generated installation identifier, app version, and a stack trace. They do not include your private keys or wallet seed phrases. You cannot opt out of crash reporting within the app, but these reports are pseudonymous and used solely for engineering purposes.

Data retention

We retain your account data for as long as your account is active. You can request deletion of your account and saved settings at any time via the in-app Settings page or the public /delete-account URL. On-chain data is permanent and cannot be deleted by us.

Your choices

Use the app without connecting a wallet.
Enable or disable Telegram alerts at any time.
Add or remove watched wallets from your watchlist.
Delete your account and its saved data via Settings or /delete-account.

Security

Data is transmitted over HTTPS/TLS. Access to account data is restricted to authenticated users and authorized administrators. No method of transmission or storage is fully secure, but we apply reasonable measures to protect your information.

Children's privacy

myHEX is not directed at children and we do not knowingly collect data from anyone under the minimum age required to use crypto services in their jurisdiction.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

Contact

For privacy questions or requests, use the in-app Contact page or the feature-request tool. For account deletion, visit the in-app Settings page or the public /delete-account link.

myHEX Privacy Policy